FEATURES

CRM

kikkle’s CRM puts your customer data at your fingerprints. Our CRM provides insights into your customers and gives you tools necessary to manage your relationship with your customers. Customers are constantly ranked based on their frequency of visit and amount of spending. You can easily view customer's data, notes, lifetime value, sales history and rewards wallet.

Offers Engine

kikkle provides the most comprehensive offers engine available. Merchants have different needs and expectations for their loyalty program. kikkle supports 8 different offers and multiple ways to create incentives to change customer behavior. Create a rewards based program or use punchcards or maybe both. Run promotions to give bonus points or discounts. Create special purpose clubcards and entice your customers with special offers.

Targeted Marketing

Your customers are not one-size-fits-all so don't treat them that way. Use our intuitive campaign management system to target your customers based on their specific characteristics. Use from 6 pre-defined campaigns that you can setup and forget or create custom one-time campaigns. Custom campaigns can filter customers over almost all data available in the CRM from visit frequency to purchasing behavior to demographics. Select from 9 professionally designed email templates or text to send campaigns to your customers.

Customer Feedback

Give voice to your customers. Use our integrated customer feedback survey mechanism to listen to your customers. Our intuitive survey module makes it very easy to create surveys, tie them to an incentive and track their responses. Survey invitations can be sent either through campaigns or at the end of every transaction. View the responses and reach out to your customers if they are unhappy.

Gift Cards

Use kikkle to sell plastic or digital giftcards. Customers can easily mark giftcards lost or stolen to prevent theft, customize them for a more exciting experience with pictures or videos and gift them to other customers. Giftcards can be used to purchase an instore order or to pay for an online order.

Online Ordering

Kikkle provides an intuitive and customer friendly online ordering through a mobile friendly web interface. Orders are integrated with your POS. Customers can store multiple credit cards online, use giftcards to pay for online orders and easily order from their order history with one click. Online ordering is also integrated with loyalty program and customers have the same rewards wallet available. Use our powerful campaign management tool to increase your online traffic.

Products

kikkle for Clover
kikkle for restaurants
kikkle for Clover is tightly integrated with Clover’s register app, allowing a customer to be attached to the order, redeem offers and automatically issue points for purchases. It provides multiple ways to enroll new customers or lookup existing customers. kikkle’s back-office portal puts complete customer database at your finger tips, ranks customers nightly and keeps track of their purchases and rewards wallet. kikkle’s state-of-the-art loyalty platform provides a powerful offers engine, intuitive campaign management system and tightly integrated surveys mechanism. Many different types of included reports provide you data to track performance of your loyalty program. kikkle for Clover also supports digital giftcards.
kikkle for Poynt
kikkle for restaurants
kikkle for Poynt is tightly integrated with Poynt and Lightning register apps, allowing a customer to be attached to the order, redeem offers and automatically issue points for purchases. It also fully supports those merchants who want to use Poynt just to accept payments. kikkle for Poynt provides multiple ways to enroll new customers or lookup existing customers, making full use of Poynt's customer facing screen. kikkle’s back-office portal puts complete customer database at your finger tips, ranks customers nightly and keeps track of their purchases and rewards wallet. kikkle’s state-of-the-art loyalty platform provides a powerful offers engine, intuitive campaign management system and tightly integrated surveys mechanism. Many different types of included reports provide you data to track performance of your loyalty program. Plastic and digital giftcards are fully supported on kikkle for Poynt.
kikkle Online Ordering
Online Ordering
kikkle Online Ordering is perhaps one of the most intuitive online ordering system, and the only system that provides powerful tools to increase online traffic. Your online orders are integrated with your POS. Create incentives that apply only to online orders, create powerful marketing campaigns that drive traffic towards online. Online ordering system also supports multiple cards on file, order from history with one click and pay with giftcards.
kikkle Store Kiosk
Online Ordering
kikkle’s store kiosk can significantly increase your enrollment by allowing the customers to enroll in the loyalty program themselves. It can be downloaded and run on any android tablet. Customers can either use kiosk to signup or checkin while waiting for their turn. Stores using kiosk experience significantly higher enrollments because Customers can enroll themselves without talking cashier’s time and also tend to offer more complete information.

Testimonials

Fred & Ricky's Logo

Fred & Ricky's

We started using Customer Connect because it gave us the unique ability to manage a Rewards Program across locations with a master account. It was very important to us that our customers would be able to earn and redeem rewards at any location. We also did not want to require our customers to use a mobile device, which is the case with almost every option we found. We also really liked the ability to adjust points on the backend if needed.

We started off using a simple plan where we only had one reward available to our customers. We ended up using the reward catalog instead where we now have various reward options available at different point levels and our customers have enjoyed this. We can also create very specific reward for their category of items or a list of specific items, which is very flexible for our needs. In addition to signing customers up in the store, we have been able to grow the program by providing a signup link on our website or on social media. We have relied on customer support many times and have been very pleased with the response time and effort to assist us.


Amanda Dolittle

Marketing Manager
27 Mart Logo

27 Mart

Customer Connect has really helped us in learning more about our customers and their interests. We have definitely seen an increase in the number of customers who come to our store mainly to join our rewards program from Customer Connect. In addition, thanks to the constant warm and friendly support from the staff at Customer Connect, we were able to integrate their direct email marketing into our customer service program to give even more value back! I don't know where would our store be without Customer Connect, thank you so much!

Bharat Bharat

Co-Founder
Daily Juice Logo

Daily Juice Cafe

We selected Customer Connect Rewards, after a thorough evaluation, to unify our customer database across our 13 (and expanding) locations. We now have over 12,000 customers enrolled in Customer Connect and utilize numerous offers that Customer Connect supports. One of the features we use quite extensively is the campaign management feature to target customers who have not visited us in a while. Customer Connect Rewards has had a positive impact on our revenue by ensuring that our customers keep coming back and by providing various tools to encourage average spend per visit. In addition to providing most comprehensive set of marketing tools, Customer Connect Rewards also offers the best customer support. Their support can be reached either via email or phone. When ever we have any issues, they are very quick to resolve them. We would recommend Customer Connect Rewards without any reservations.

Cary Frieden

Owner

Contact

Discover how Customer Connect can help you build up customer loyalty.

Email Us : support@customerconnect.biz

Call Us : 972-325-7261