kikkle’s CRM puts your customer data at your fingerprints. Our CRM provides insights into your customers and gives you tools necessary to manage your relationship with your customers. Customers are constantly ranked based on their frequency of visit and amount of spending. You can easily view customer's data, notes, lifetime value, sales history and rewards wallet.
kikkle provides the most comprehensive offers engine available. Merchants have different needs and expectations for their loyalty program. kikkle supports 8 different offers and multiple ways to create incentives to change customer behavior. Create a rewards based program or use punchcards or maybe both. Run promotions to give bonus points or discounts. Create special purpose clubcards and entice your customers with special offers.
Your customers are not one-size-fits-all so don't treat them that way. Use our intuitive campaign management system to target your customers based on their specific characteristics. Use from 6 pre-defined campaigns that you can setup and forget or create custom one-time campaigns. Custom campaigns can filter customers over almost all data available in the CRM from visit frequency to purchasing behavior to demographics. Select from 9 professionally designed email templates or text to send campaigns to your customers.
Give voice to your customers. Use our integrated customer feedback survey mechanism to listen to your customers. Our intuitive survey module makes it very easy to create surveys, tie them to an incentive and track their responses. Survey invitations can be sent either through campaigns or at the end of every transaction. View the responses and reach out to your customers if they are unhappy.
Use kikkle to sell plastic or digital giftcards. Customers can easily mark giftcards lost or stolen to prevent theft, customize them for a more exciting experience with pictures or videos and gift them to other customers. Giftcards can be used to purchase an instore order or to pay for an online order.
Kikkle provides an intuitive and customer friendly online ordering through a mobile friendly web interface. Orders are integrated with your POS. Customers can store multiple credit cards online, use giftcards to pay for online orders and easily order from their order history with one click. Online ordering is also integrated with loyalty program and customers have the same rewards wallet available. Use our powerful campaign management tool to increase your online traffic.
We started off using a simple plan where we only had one reward available to our customers. We ended up using the reward catalog instead where we now have various reward options available at different point levels and our customers have enjoyed this. We can also create very specific reward for their category of items or a list of specific items, which is very flexible for our needs. In addition to signing customers up in the store, we have been able to grow the program by providing a signup link on our website or on social media. We have relied on customer support many times and have been very pleased with the response time and effort to assist us.
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